Beginning your journey

Does it matter if we pick the cars up late?

No, you can pick them up at any time during the period you have booked.

How will we find the cars?

There are detailed maps and photographs of the locations on the website. You'll also receive some directions with your booking confirmation.

How do we unlock the cars?

By holding your Streetcar smartcard against the card reader unit on the windscreen.

Can we get into the car without our Streetcards?

Yes, in some circumstances. Please call us on 0845 644 8475 and we'll talk you through it.

Where are the car keys?

In the glove box. They're no use to thieves because the car is securely immobilised until you enter your personal PIN number.

Can we use someone else's Streetcard to access the car?

No. The car will only accept the Streetcard of the person in whose name the booking was made.

What if we forget our PINs?

Contact us on 0845 644 8475 and if we are able to successfully identify you, we will give it to you over the phone.

Driving

How can we contact Streetcar during our journeys?

Just press the yellow "Call Streetcar" button on the radio unit and you will be put straight through to the Streetcar Service Centre which is open 24 hours a day.

Can we take a Streetcar abroad?

Yes, but please inform us when you make the booking so we can extend the insurance cover. You will be charged around £35.00 for this, subject to duration and country of destination of your trip.

Locking the car

Do we always the Streetcard to lock and unlock the car?

No. During your trip, you just use the keys in the ordinary way. You only use your Streetcard at the very beginning and very end of the trip.

Returning the Car

Can we return cars early?

Yes, however you will still be charged for the entire period of your booking, since we charge for the time when the car was not available for anyone else to book it.

Late Returns

Will I be liable for a late fee if the car breaks down?

No.

What if the car we've booked is returned late by the previous driver?

If the previous driver notifies us that the car is going to be returned late, you will receive £20 compensation from that driver's penalty charge. If that driver does not notify us, you will receive £40 compensation. In all instances, we will attempt to find you another Streetcar nearby so you can start your journey on time or, failing this, arrange alternative transport for you.

 

^ Back to top