Refuelling and Cleaning
Do we have to pay for petrol?
You get thirty miles free petrol per calendar day. eg. If you have a booking from
2pm Wednesday to 2pm Thursday you get 30 miles free for Wednesday and 30 miles free
for Thursday, so 60 miles free in total. After the free miles have been used, we
charge 23 pence per mile.
If your booking is 48 hours or longer, we include all your mileage and petrol for
free (up to a fair usage of 200 miles per calendar day).
Each car comes with its own fuel card, so you don't have to pay when you fill up
- the bill comes straight back to Streetcar.
At the end of each journey, we just ask that you leave the car with at least a quarter
tank of fuel.
How do we refuel the car?
Use the fuel card from the dashboard, accepted at 99% of petrol stations across
the UK.
What if I can't find a petrol station that accepts the fuel card?
Pay for it yourself and send, fax
or email us the receipt. We'll credit your account accordingly.
What if we can't find a petrol station that accepts the fuel card?
Pay for it yourself and fax or email us the receipt.
We'll credit your account accordingly.
Do we have to pay to clean the car?
We'll pay for ordinary car cleaning up to £7.50. You can use your fuel card for
this service at any petrol station. We will also compensate you with 1 hour's free
driving for your trouble (maximum of 2 cleans per month)
What if we get the inside of the car dirty?
Use the petrol card to buy vacuum tokens at the petrol station. If it's bad, you'll
be expected to pay any cleaning costs. We also ask that you inform us if the mess
is likely to inconvenience the next user so we can provide an alternative vehicle.
What happens if I leave the car dirty?
If you leave the car in a state inappropriate for the next user, a £25 penalty will
be added to your bill.
What happens if we leave the car dirty?
If you leave the car in a state inappropriate for the next user, a £25 penalty will
be added to your bill.
Damage to the cars
What if the car is damaged during the booking?
You must let us know immediately. You can call us from the in-car phone, or on 0845
644 8475.
Will we have to pay for damage?
The cars are covered by fully comprehensive insurance. However, your business is
responsible for the "excess" on the insurance, the first part of the cost. This
is £500, £250 or £0 depending on whether your business has chosen an option to reduce
it. We will discuss this with you when you open your account. It is your business'
decision whether to recharge the excess to the individual driver or to absorb it
yourself.
What if we notice damage when we pick the car up?
Check the Damage Log in the User's Manual to make sure it has been noted. If it
hasn't, please call us immediately using the in car phone - BEFORE you drive away.
We hold you responsible for the state of the car at the end of your booking, minus
anything you told us about at the beginning.
Insurance
Do we have to pay extra for insurance?
No. The rates include fully comprehensive insurance.
Do we have to pay any excess?
Yes. All businesses are liable for the first £500 excess on any claim.
Can we reduce the payable excess?
Yes. You can reduce your excess to £0 or £250.
How do we reduce the excess?
You can reduce your excess to £0 for an 8% charge on your net monthly car usage.
You can reduce your excess to £250 for a 4% charge on your net monthly car usage.
If no one uses the account one month, you'll have no premium to pay.
What if we have our own company insurance policy?
When driving a Streetcar you will be covered under our policy rather than your own. Your own policy will not cover our cars.
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